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Archive for May, 2013

Cern uses ITIL to rethink facilities man

May 31, 2013 10 comments

Cern uses ITIL to rethink facilities management – #itil #helpdesk #custserv #service #management #support – http://ow.ly/lzaqN

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Categories: News

The promise of IT Service Management —

The promise of IT Service Management — #helpdesk #custserv #it #service #support #management #itsm – FCW http://ow.ly/lrPcl

Categories: News

IBM’s Watson Now A Customer Service Age

IBM’s Watson Now A Customer Service Agent, Coming To Smartphones Soon – #crm #helpdesk #custserv #support – http://ow.ly/liTop

Categories: News

Bloomberg used help desk to spy on clien

Bloomberg used help desk to spy on clients – #helpdesk #custserv #itsm #it #management #support – http://ow.ly/l2dPV

Categories: News

46% use social media for online purchasi

46% use social media for online purchasing decisions and 35% use it to vent about bad customer service – #helpdesk #custserv – http://ow.ly/kTVVv

Categories: News

40 ways to fix your PC before you call a

40 ways to fix your PC before you call an expert | #helpdesk #tech #support #custserv #it #management #byod http://ow.ly/kJii0

Categories: News
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