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The Help Desk Rings In the iPhone — Calling all Help Desks!

February 9, 2011 1 comment

According to the latest helpdesk.com survey, IT and help desk professionals are weighing an increasingly important emphasis on smart phone integration with the help desk.

The proliferation of the iPhone — and other smart phones — has created a real need for support managers to ensure a high level of integration between the customer service and help desk with devices that actual users are, well…using.

Here are the latest poll results. Check back at helpdesk.com periodically for updated responses and additional polls.

Poll: How Important is PDA and iPhone Integration for your Help Desk Software?

Very Important
42.19%
Somewhat Imporant
10.94%
Important
12.11%
Moderately Important
7.42%
Not Important
27.34%

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Categories: Polls
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